OverviewAbout the Service
This type of services means instant integration between
real-time communication services such as chat and video
conferencing services and non-real-time communication
services such as e-mail and SMS.
A call center is the link between service
providers and recipients, and is the central
office to receive and deliver many requests
made over the phone.
Voice over Internet Protocol or VoIP is a way
to link voice conversations over the Internet
or over any network that uses Network
Internet Protocol, so any number of people
connected together to one network using
Internet Protocol can talk over the phone
using this technology.
This needs to use relatively fast real-time
communication technologies or unified
communications for optimal performance.
Telephony systems represent one of the
fastest and easiest ways to communicate,
send and receive correspondence.